Refund and Returns Policy

Refund and Returns Policy
If you have received goods that are defective, damaged or not as specified on your order, please contact us within 7 days of receipt of the goods, for a full refund, or replacement.

Please return all items to the following address:

Returns Department
Plug In Solar
289 London Road
Burgess Hill
West Sussex
RH15 9QU

Please provide the following with your returned products:

1.     Proof of Purchase

2.     Description of the Fault

3.     Return Name and Address

We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If you are returning faulty items the postage costs will be refunded to you if you provide us with a copy of the postage receipt.  Once the returned items have been received by us, you will be refunded in full via your original payment method.