Terms and Conditions

By using our website, you agree to be bound by Plug In Solar’s Terms & Conditions, as described:

Contract for the Supply of Products
The display of products on the Plug In Solar website amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated.  Errors and Omissions Excepted.  No contract for the supply of products will be deemed to exist between you and Plug In Solar until, a confirmation email is sent by Plug In Solar informing you that your order has been accepted and a payment has been received.

The confirmation e-mail amounts to an acceptance by Plug In Solar of your offer to buy goods or services from Plug In Solar and this acceptance is effective regardless of whether or not you receive the e-mail.

Plug In Solar are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.

Furthermore price and availability information is subject to change without notice.

Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate, we do not accept liability for any inaccuracies, errors or omissions.

Processing of Orders
Our three payment options are Paypal, Payzone and Bank Transfer. No goods are shipped until a payment/s have been received and cleared through one of these payment methods.

All prices are in GBP (£) and Credit/Debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

Prices are subject to change without notice. Any subsequent purchases of the same product cannot be guaranteed at the same price.

Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Delivery Arrangements
All goods are sold subject to availability. We will notify you if your goods are not able to be despatched within a timely period. In circumstances where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock, or selecting an alternative product.

The delivery costs are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time, in working days.

Free UK Delivery excludes Isle of Man, Channel Islands, Isle of Wight, Isles of Scilly, Northern Ireland, and the Scottish Highlands. Please ask for a quotation for delivery to these areas.

The majority of our products are delivered within 3-5 working days on receipt of payment.  We do not ship goods without receipt of payment.

For next day or international delivery times and costs, please contact us on 01444 672005 or info@pluginsolar.co.uk

Cancellation Policy
You have the right to cancel your order within seven working days of delivery and return the goods for a full refund. You must notify us in writing, by phone, or via email of your intention to cancel:

Plug In Solar
289 London Road
Burgess Hill
West Sussex
RH15 9QU

Tel: 01444 672005

Email: info@pluginsolar.co.uk

Any goods supplied must be returned to above address above at your own expense, within the seven days of your notice to cancel. Providing the goods are returned in their original unused condition and the packaging is undamaged, you will receive a full refund, via your original payment method, within 30 days of us receiving the goods.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning the goods. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If you are returning faulty items the postage costs will be refunded to you if you provide us with a copy of the postage receipt.

Refund and Returns Policy
If you have received goods that are defective, damaged or not as specified on your order, please contact us within 7 days of receipt of the goods, for a full refund, or replacement.

Please return all items to the following address:

Returns Department
Plug In Solar
289 London Road
Burgess Hill
West Sussex
RH15 9QU

Please provide the following with your returned products:

1.     Proof of Purchase

2.     Description of the Fault

3.     Return Name and Address

We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If you are returning faulty items the postage costs will be refunded to you if you provide us with a copy of the postage receipt.  Once the returned items have been received by us, you will be refunded in full via your original payment method.

All products supplied by Plug In Solar are covered by a manufacturer’s guarantee. Please see Manufacturers terms and conditions for more information.

Changes in Terms
Plug In Solar reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Plug In Solar website.

Trademarks and Copyright
Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.